WELCOME TO CUSTOMER ASSISTANCE
If you have any questions about ordering contact us or browse our help information below.
About Jane Heart Jewelry
Jane Heart LLC has been manufacturing and marketing equestrian jewelry since 1994. After a successful management career with Neiman Marcus, Saks Fifth Avenue, and Gucci, I decided to “follow my heart” and create a business of my own. Jane is my middle name and so Jane Heart was born. Many clients know me as Jane and I use it for my first name more and more.
The initial inspiration for my own business came from my love of horses and the desire to have jewelry with horse heads that represent the discipline or breed in the best possible way. Since I could not find equestrian jewelry that appealed to me, I decided to design my own. Clients from all over tell me how much they appreciate the true likeness, and very often they see their own horse in the piece which makes it even more special. Jane Heart designs are classic, timeless, and collectable by loyal clients who purchase year after year. All the copyright designs, made by my master silversmith here in the USA, are of excellent quality, detail, workmanship and are fabricated and polished by hand after casting. Each piece is stamped with the heart shaped logo or Jane Heart logo name.
The licensed jewelry has expanded since the first design for Barbaro in 2008 and a portion of the sales benefits the Fund for Laminitis Research at the University of Pennsylvania School of Veterinary Medicine. Jewelry for Secretariat was licensed in 2010 and benefits the Secretariat Foundation started by Mrs. Penny Chenery. Jewelry for Ravel, the award winning Dressage champion made its debut in 2013 and benefits the United States Dressage Federation Ravel Education Grant program. In 2014 jewelry for Man o’ War was introduced and a portion of the proceeds benefits The Kentucky Horse Park Foundation for the preservation of Man o’ War’s statue which is also his final resting place. Jewelry for 2015 Triple Crown winner American Pharoah was licensed in 2016 and benefits various equine charities. More information about these designs can be found under Press Releases on the Home page. It is an honor to have designs for these incredible horses and benefit their charities and organizations.
Secure Online Ordering Via Authorize.net
Order with confidence using the secure Authorize.net online shopping cart with SSL (Secure Socket Layers) technology. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers. Look for the green security lock symbol when processing your order which means you are in a secure area. Also look at the web address in your browser window where the first few letters will change from “http”to “https” when you are transmitting information protected by SSL encryption. Credit cards accepted are Visa, MasterCard, Discover, and American Express.
Order by Phone or Mail
To place an order by phone, please call 1-888-703-0503 or 602-300-5148.
You can also pay by check – allow one week to clear before your order is shipped – and postal money order. Include correct shipping fee and mail to: Jane Heart, PO Box 6399, Scottsdale, Arizona 85261.
Orders can be processed online to most international countries. International express mail is the form of shipment with a tracking number which will be emailed to you at the time of processing. On most orders the additional charge is $25. Jane will email you if an additional postage charge is required. Please email email@example.com if any questions. Visa, MasterCard, American Express, and Discover cards are accepted.
The perfect solution when you are not sure what to order for that special person. e Gift Certificates coming soon! In the meantime, call Jane at 1-888-703-0503 to have one mailed in a special gift box.
The information you submit in the process of ordering is confidential to Jane Heart only and your privacy is respected. It is used to fulfill your order and for the purpose of contacting you if needed. No personal information is shared with any third party. Your email address is added to the private Jane Heart email mailing list and can be removed at your request by emailing firstname.lastname@example.org or using the safe unsubscribe at the bottom of the email newsletter. This site may contain links to other sites that may be of interest to you. We are not responsible for the information, activities, privacy practices, or security of other websites.
Pricing and Errors
Every effort is made to update the accuracy of this website but errors do occur. We reserve the right to correct any errors – including after an order has been submitted – and to update information at any time. Gold and silver prices fluctuate and are subject to change. Prices, images, and descriptive information are subject to change without notice, and we apologize for any inconvenience this may cause.
Delivery and Processing Information
All orders are charged as soon as received. Shipping charge also includes order processing, packaging, handling, transport, and insurance. In stock merchandise is shipped within 2 days. You will be contacted by email if it will take longer than 3 days to ship. Orders are shipped insured priority mail which requires a signature to guarantee insurance and takes 2-3 days to most U.S. cities. Allow 7-10 days in December. Overnight and second day shipping is available through Federal Express at an additional charge with signature required for insurance on packages over $100. Packages may be sent to a business address or signature waived with your approval and release of responsibility to Jane Heart. Your credit card receipt will be included in your package.
You will receive separate email containing a tracking number for your shipment once your order has been shipped.
Your order will be shipped in a Jane Heart gift box or pouch. All diamond and gold orders will be shipped in a high quality black maple wood box with gold trim. A gold gift card with your special message can be written by Jane for a gift selection going directly to the recipient. Gift certificates come in a gold gift box as pictured.
Special Orders and Sizing
Many of the styles on the website may be customized just for you. All styles available with each horse head is not necessarily on the website. If you see a style you like with your favorite horse head, please email email@example.com for availability or call 1-888-703-0503. Chain lengths available are 16, 18, 20 and in some cases 24 for an additional cost. Necklaces and bracelets are available in special sizes and may have additional cost. For rings, please have your finger sized for a thin or wide band ring. Some earring styles are available in clips. Gold is available in 14k and 18k yellow gold. Some additional styles can come in gold and may not be specified so please inquire.
Returns and Exchanges
As a valued customer of Jane Heart your satisfaction is guaranteed. All refunds will be the same as method of payment. Shipping charges will not be refunded. Please return your package insured for your protection and in the same condition as received within thirty days. Custom and special orders are final sale. Gift recipients can receive a nonrefundable merchandise credit or exchange. Gift certificates that are purchased have no expiration date and are redeemable for product only.
All jewelry designs, graphics, and content of this website, including text and logos, are the property of Jane Heart LLC and are protected by United States and International copyright laws and upheld to the full extent of the law.
Contact Jane for information on representing Jane Heart Jewelry in your store.
Thank you for visiting the web site which is the online catalog
You can review a prior order if you have the log in information used during checkout.
Simply visit our My Account page to review this information.